Getting Started on Smartlink

Now that you've created a SmartLink Network account, it's time to get your first controller online!

The process is simple and should only take a few minutes.  We'll assume that you've already physically installed your controller and aircard, and walk you through how to get it linked to your SmartLink Network account.

Overview

Creating a New Site
Creating a New Controller
Activating an Aircard
Activating a SmartLink Service Plan
Contacting the Help Desk

Creating a New Site

1.  After logging in at Smartlinknetwork.com, you should see a map and an area to list sites.  You probably haven't created any sites yet, however, so you should see a message and a "New Site" button.  

2.  Choose to add a "New Site".

3.  You'll be asked for a few general details about the site.  This helps us know where to plot it on the map, and find other information such as water restrictions or weather data.

4.  Once you have created your site, you'll be presented with the site details page.  This shows you the weather forecast for your area, and once we add some controllers, will provide a quick summary of your temperature and runtime data.


Creating a New Controller

1.  Just like we did on the sites page, let's go to the "Controllers" section and hit "New Controller".

Activating an Aircard

1.  From here, you will be presented with two options:

• If you have a physical SmartLine controller with an Aircard, use the "Activate Weathermatic Aircard" option (on the left side, below).  
  
  
• If you don't have a Weathermatic controller but still want to track program data for another, non-internet-connected irrigation controller, use the "Virtual SmartLink Controller" option (on the right side, below). You won't be able to control a Virtual controller over the web, but it can be helpful for storing copies of schedules or files.

2.  On the left, type a name for your controller and the Aircard ICCID printed on the site of your aircard.

3.  Then click "Activate Aircard".  This will launch you into the activation process (below).

4.  After your Aircard is activated, it will automatically start retrieving programming data from your SmartLine controller.  However, if after installation and activation on SmartLink Network, you receive errors. Consider contacting the Help Desk.

5. Troubleshooting: 

• Controller not supported - The controller identifies as firmware version other than 3.10 or 3.13. Only 3.10 and higher are compatible and supported. (Contact distributor to upgrade.)
  
  
• Could not connect - The connection timed out. Usually this is seen when the Aircard is unplugged or requires a reset (unplug, wait 10 seconds and plug back in). 
  
  
• Connected, but no response - The Aircard is connected, but it cannot communicate with the controller. This can happen if the controller door is not completely closed, or possibly for other unknown controller-related reasons.

6.  If everything goes smoothly, you will be presented with some options on billing for your controller.


Activating a SmartLink Service Plan

There are 3 main options for most users:

• Option 1: Temporary Activation.  If you're not the person who will be paying for this unit, or if you aren't sure what term you want to buy, you can use this option to get immediate, temporary access to your controller.  This will last 30 days, after which a form of payment will be required.
  
  
• Option 2: Pre-Paid Plan Card.  If you purchased your controller as part of a bundle, it may have come with a plan card inside.  You can enter the code on this card to get access for the term you've purchased.
  
  
• Option 3: Purchase a Plan.  If option #1 or #2 don't apply, you can opt to pay for your plan via credit card.  Simply select the duration of your term, and any applicable add-ons, and you will be all set!

Once you have arranged payment for your unit, you will come to the controller details page and should see all your controller details.


Contacting the Help Desk

If there’s a need to contact support, be prepared to provide the following information:

• Your Name and Contact information
• Site Name
• Which Status Light is red on the Aircard and/or Error message received on the SmartLink Network.
• Controller ID – This is found by opening the drop down menu next to “Additional Controller Info” while in the controller page.

Monday – Friday 8:00 am – 5:00 pm CST
www.smartlink.zendesk.com
support@smartlinknetwork.com
888-484-3776