As with any cellular based system, there can be traffic on the network, low cell signal or other issues that might prevent your aircard from communicating at any given time. You will most likely notice these issues because you get an alert that it failed communicate on an overnight update or you may have trouble with the send/receive function. Troubleshoot your system by running through the following steps:
- Check the LED light on the outside of the aircard. You should see a solid green light. If you see a solid green light, but still cannot send/receive commands, please unplug the RJ11 phone jack in the controller that connects to the aircard. Wait 10 seconds and plug back in. Once you have a solid green light, use the RECEIVE command on the SmartLink Network for this controller to re-establish communication.
- If you see a blinking LED light, the sequence is important
- RED, GREEN, GREEN, GREEN - indicates the panel door of the controller (part with dial) is not fully closed. Close door until you here it "click" and wait for aircard LED to go solid green.
- GREEN, RED, GREEN, GREEN (or any sequence after a second blink RED) indicates the aircard is unable to communicate with a cell tower. Investigate the mounting location and move to a more suitable location, primarily looking to move the aircard vertically.
- GREEN, GREEN, RED, GREEN - indicates the cellular signal in this area is poor. Follow steps for above TOWER issue to resolve.
- GREEN, GREEN, GREEN, RED - indicates the aircard has not completed the activation process. Please verify the aircard number in SmartLink used to create the site and make sure it matches.
If at anytime you have a question or continue to have issues, please contact our support team for assistance.