Under my site, I don't see an option to activate the Residential WiFi controller?
- Make sure that you have created a site with the site type set to "Residential WiFi". You cannot activate WiFi controllers on a site set to the "Commercial Cellular" site type.
When connecting to my WiFi controller for activation, I do not see my WiFi Network.
- Make sure that your controller is in range of your network. Generally, if your phone can see the network, your controller should too.
- If your WiFi router is set to 5ghz mode, you should either set it back down to 2.4ghz, or make sure that it is also operating at 2.4ghz. Our Residential WiFi controller operates at 2.4ghz mode because this mode offers the best range and is best able to penetrate obstacles (like walls and plants). Most routers default to use 2.4ghz, or if they use 5ghz, they also operate a separate 2.4ghz radio at the same time.
How can I reset the WiFi credentials so I can re-join to another network?
- See our guide no How to Reset WiFi Credentials
I'm having trouble keeping my WiFi unit connected.
- Make sure your network is healthy. Double-check that everything else on your WiFi network is working fine. Testing with a cell phone isn't the best, since it will often fall back to cellular with your realizing it. Verify WiFi-connected computers, tablets, or smart speakers are working normally. If they have having a problem too, you may need to work with your internet provider to sort out the issue.
- Power cycle the WiFi controller. This may help it re-establish a connection to our servers.
- Reset the WiFi credentials and re-connect it. You can reset the WiFi credentials on your controller and try re-activating it in the SmartLink app.
- Extend your network. If you are continuing to have intermittent connection issues, you may need a WiFi range extender. These devices help to provide stronger connectivity in parts of your home that may have weak WiFi signal.
How do I reset my WiFi credentials to use a new password, or re-connect to a new network with the same device?
- You need to first reset the WiFi credentials stored in the device.
- Next, navigate to your existing site via the mobile app.
- Select to "Add New Controller".
- You should see the controller's Bluetooth connection, and be able to provide your credentials.
- Re-activating the same controller on the same site will not create a duplicate, it will simply re-link the existing controller based on it's internal ID.
When trying to activate my WiFi controller, I get a "Session Failed" error in the mobile app. What do I do?
- This issue typically occurs because the mobile app and the WiFi controller are able to establish a connection, and then it times out, either because they lose signal to one another, or a long period of time elapses. It should be a rare occurrence.
- To fix the issue, try closing the SmartLink App. You may need to actually quit the app, not just send it to the background.
- To fully close the app on iOS, swipe up on your home screen and pause slightly in the middle of the screen for a second. You should see your open apps as "cards", and you can select SmartLink Network and flick it "up" to close.
- On Android, swipe up from the bottom of the screen, hold, then let go. Find the SmartLink app and swipe up.
- Power cycle the controller
- Begin the process again.