Panel Not Connected Troubleshooting

If your Aircard is showing a Red-Green-Green-Green light sequence, or the Communication Log specifies a "Panel Not Connected" error message, then continue with the troubleshooting steps below.

It's best to bring a working Panel and Aircard with you to prevent multiple site visits. You can also borrow hardware from nearby controllers if that's an option.

Panel Not Connected Troubleshooting

1. Ensure the panel is fully shut and showing the time. Does it show the Current Time and operate zones manually?
2. If so, power down, remove the slw5's SLHUB from inside the controller, and power back on. Does that change the Aircard's Red-Green-Green-Green (RGGG) light sequence?
3. If this is a SL4800 - Power down, remove the RIBBON CABLE (flat gray ribbon in the top left) and flip it around. When you power on, does that the Aircard's light sequence?
4. If not, power down and swap out the PANEL (faceplate), then power on. Does another panel show the same RGGG aircard light sequence?
5. If a replacement panel does not work, swap the AIRCARD. Does another Aircard show the same RGGG light sequence?
6. If none of the above works, the Controller will need to be replaced.

Contact support@weathermatic.com or call (888)-484-3776 if you have any other questions or concerns.