Why does SmartLink display Remote Off?

Learn why your irrigation controller displays Remote Off in SmartLink Network and how to resolve it using the instructions below, or watching the video

Understanding Remote Off Status

• When you log into SmartLink and see Remote Off on your Controller Page, it means that scheduled irrigation events have been suspended due to a remote SmartLink command.
• To re-enable scheduled watering events, follow the steps below.

How to Clear Remote Off Status from SmartLink Network

Step 1: Log In and Select Your Controller

1. Go to smartlinknetwork.com and enter your login credentials to access your account.
2. On the Site Page, find the search bar and type in and select your Site Name from the search results.
3. Then click on the Controller name
   -OR-
4. Locate the Controller List at the top, then find and click the Controller name.

Step 2: Edit the Run Status

1. Click Edit Settings under the Controller's basic information
2. Select Run from SmartLink.

Step 3: Save and Send the changes

1. Click the Save button.
2. Click the Send button to update the controller.
3. Verify the Recent Event Log and Run Status to confirm communication.

How to Clear Remote Off Status from the Controller's Panel on-site

1. Turn the dial to Advanced Menu.
2. Press the Up button until Rain Delay is displayed.
3. Select Rain Delay by pressing the Next button (left of the display).
4. Change the number of Rain Delay Days to 0.
5. Sync the controller with SmartLink by performing a Receive Command, or wait for the overnight update to synchronize automatically.

Still Need Help?

If you have any questions, please email us at support@weathermatic.com or call us at 888-484-3776.

Thank you!

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