SmartLink Network

SmartLink Network FAQ's

• SmartLink Flow FAQ's
• SmartLink FAQ's
• SmartLink Flow FAQ's (Spanish)
• SmartLink FAQ's (Spanish)

Aircard Manuals

• SmartLink Aircard Installation & Quick Start Manual
• Flow Aircard Owner's Manual

General Information

• How to use Alexa with Smartlink
• SmartLink Privacy Policy
• SmartLink Customer Agreement
• Total Equipment Protection Warranty

SmartLink Features and Tools

• What is REMOTE OFF and how do I enable or disable it?

Aircards FAQs

• SmartLInk AirCard FAQ's (Spanish)
• What is an Aircard?
• How do I get Started with my New Aircard? (Video Tutorial)
• Aircard Error Codes on SmartLink Explained

Smartphone and Tablet Features

• How do I create an icon on my home screen? (iOS, iPhone, iPad)
• Android Image / Location Permissions
• Mobile App Barcode Scanning
• SmartLink Remote App
• How do I create an icon on my home screen? (iPhone)
• How do I create icon on homescreen? (Android)

Aircards Troubleshooting

• Aircard Error Codes on SmartLink: Explanation and Resolution
• Aircard Troubleshooting Flow Chart
• Why is my Aircard not Communicating?
• Flow Aircard Troubleshooting Steps
• I Purchased an Aircard with SmartLink Plan but the Box did not Include a Plan Card. How do I Activate?

SmartLink Alerts

• Alert: Active / Bypass
• Alert: Excessive Deficit (Insufficient Watering Opportunity)
• Alert: Incorrect Time
• Alert: Inspection Edited
• Alert: Inspection Published
• Alert: Inspection Started

See all 24 articles

Billing and Accounts Information

• Subscription Terms and Refunds
• Extending Plans with Plan Card
• Managing Your SmartLink Subscriptions
• Shopping Cart Checkout Problems
• SmartLink Billing Interval / Proration Questions
• Activate SmartLink Network with a Credit Card or Bank Draft

See all 14 articles

Aircard Information

• How can I tell the difference between LTE (4G) and 3G aircards?
• How do I replace a 3G aircard with an LTE (4G) aircard?
• Smartlink Aircard 3G & Cat-M1
• Error Codes
• What if my aircard is not communicating?

Known Issues

• SmartLink Remote App for iOS - Missing Controllers and Non-Connect - Resolved 9/8
• Aircards not Communicating - Australia - Resolved 9/3/14
• Real Time Flow enabled Aircards - Some Zones report erroneous flow - Resolved
• Aircards not Communicating US - AT&T Issue
• Email Invitations Issue - Resolved 9/15

Installation & Set-Up

• Advanced Programming
• Aircard Installation and Quick Start Video
• Supported Browsers and Operating Systems
• Which SmartLine Control Panels are supported?
• I purchased an Aircard along with a SmartLink Plan but the Aircard Box did not include a Plan Card. How do I activate?
• I purchased an Aircard along with a SmartLink Plan and there was a SmartLink Plan Card in the box. How do I activate?

See all 13 articles

Settings & Permissions

• How do I change/ update the Aircard number in SmartLink?
• How do I change units of measure?
• How do I add/remove users and grant permissions?
• How do I edit or delete my account?

Synchronizing

• When do I use the Receive, Save and Send Buttons?

Reports & Alerts

• What do the alerts mean?
• How do I add or change email alerts?
• Why do I not see any data in my reports?

Company Accounts

• Users in Company Accounts
• Company / House Subscriptions
• Company Account Overview

What's New

• System Shutdown Flag
• Apple Watch
• Mobile App Activations
• Mobile App Inspections
• The New SmartLink Network Mobile App
• Asset Management

See all 14 articles

Inspection Reporting Application

• Inspection Reporting Application Overview

SmartLink Flow

• Flow Troubleshooting instructions
• SmartLink with Flow Manual
• SmartLink Flow Training Webinar
• How do I install a flow sensor?
• What type of communication cable should I use?