How to Clear Faults from SmartLink Network

Learn how to clear faults from your controller using SmartLink Network by following the instructions below
 

Step 1: Log In and Select Your Controller

1. Go to smartlinknetwork.com and enter your login credentials to access your account.
2. On the Site Page, find the search bar and type in and select your Site Name from the search results.
3. Then click on the Controller name
   -OR-
4. Locate the Controller List at the top, then find and click the Controller name.

Step 2: Find the Fault Notification

1. On the right side of the Controller Page, locate the Recent Events section.
2. Check for the displayed fault notification.

Step 3: Clear the Fault

1. Click the Clear Faults button.
2. Wait a few seconds for the system to communicate with your controller.
3. A confirmation message will appear once the fault is successfully cleared.

Step 4: View Past Faults (Optional)

1. To view previous faults, click View All Events.
2. This will show a complete history of past faults and events.

Step 5: Confirm Fault Clearance (Optional)

1. Click the Receive button on the Controller Page to reconnect with your controller.
2. Allow 10 to 15 seconds for communication.
3. If no faults are detected, you’ll see a confirmation that no faults are present.
4. If the fault pops up again, start troubleshooting it

Still Need Help?

If you have any questions, please email us at support@weathermatic.com or call us at 888-484-3776.

Thank you!

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