Why does the System display System Off?

Learn why your irrigation controller displays System Off in SmartLink Network and how to resolve it using the instructions below

Understanding System Off Status

• When you log into SmartLink and see System Off on the Site Page or Controller Page, don’t worry.
• This message means irrigation is disabled, but your controller is still online and connected to SmartLink.
• System Off acts as a mechanical safety lockout, preventing both manual and automatic irrigation.

Why Does This Happen?

• The SmartLine Controller connects to SmartLink every night during an overnight update.
• Using a SmartLink Aircard, it uploads the controller’s current information to the cloud.
• If the controller shows in System Off mode, it may require a manual adjustment on-site.

How to Resolve the System Off Status

Step 1: Check the Controller's Dial

1. Go to your controller on-site.
2. Turn the dial from System Off to Run.

Step 2: Perform a Receive Command

1. Log into your SmartLink account at smartlinknetwork.com
2. Navigate to the appropriate Controller Page.
3. Select the option to Perform a Receive Command to sync the controller’s data with SmartLink Network.

Step 3: Verify Communication and Status

1. Confirm that the controller successfully synced.
2. Check the controller’s Run Status on SmartLink.
3. The System Off message should be cleared.
4. If you now see REM OFF, visit this support link (Click here)

Still Need Help?

If you have any questions, please email us at support@weathermatic.com or call us at 888-484-3776.

Thank you!

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